Returns and
Refunds Policy - Pet Corner Pet Store
We at Pet Corner
are committed to providing our customers with the best shopping experience and
ensuring their satisfaction with every purchase. We understand that there may
be instances where you may need to return a product or seek a refund. This
Returns and Refunds Policy outlines the guidelines and procedures for returning
items and receiving refunds at Pet Corner.
1. Eligibility for
Returns and Refunds:
- To be eligible for a return or refund, the
item must be purchased directly from Pet Corner.
- The item must be in its original
condition, unused, and in its original packaging.
- Perishable items, such as food or treats,
cannot be returned for safety and hygiene reasons, unless they are defective or
expired upon arrival.
2. Return Process:
- If you wish to return an eligible item,
please contact our customer service within [X] days from the date of purchase.
- Our customer service team will guide you
through the return process and provide you with a return authorization, if
applicable.
- Ensure that the item is securely packaged
to prevent any damage during transit.
- Ship the item back to Pet Corner using a
traceable shipping method. The return shipping costs are the responsibility of
the customer unless the return is due to our error or a defective product.
3. Refund Process:
- Once we receive the returned item, our
team will inspect it to ensure it meets the return eligibility criteria.
- If the item is approved for a refund, we
will initiate the refund process.
- Refunds will be issued using the original
payment method used during the purchase.
- Please note that it may take a few
business days for the refund to be processed and reflected in your account.
4. Exchanges:
- We currently do not offer direct
exchanges. If you would like to exchange an item, please follow the return
process to receive a refund and place a new order for the desired item.
5. Non-Returnable
Items:
- Certain items are non-returnable,
including but not limited to:
- Personalized or customized items.
- Gift cards and e-gift cards.
- Prescription medications.
- Live animals.
- Clearance or sale items (unless they are
defective).
6. Damaged or
Defective Items:
- If you receive a damaged or defective
item, please contact our customer service immediately.
- We may request photos or additional information
to assess the issue.
- Depending on the situation, we will
provide a replacement, a refund, or store credit for the damaged or defective
item.
7. Store Credit:
- In some cases, instead of a refund, we may
offer store credit that can be used for future purchases at Pet Corner.
8. Policy Changes:
- Pet Corner reserves the right to modify or
update this Returns and Refunds Policy at any time.
- Any changes to the policy will be posted
on our website, and the revised version will be effective immediately upon
posting.
If
you have any questions or need further assistance regarding our Returns and
Refunds Policy, please contact our customer service team. We are here to help
you and ensure your satisfaction with your shopping experience at Pet Corner.
